1. What is the warranty period for SaveFamily products?
SaveFamily offers a 3-year warranty from the date of delivery of the product. This warranty covers manufacturing and material defects, provided the product has been used in accordance with the provided instructions for use.
2. What exactly does the warranty cover?
The warranty covers defects originating in materials or manufacturing. To be valid, the product must have been used correctly according to the instructions, and the buyer must be the original purchaser who acquired the device through the official website (savefamilygps.com) or an authorized distributor.
3. What damages are not covered by the warranty?
The warranty does not cover damages resulting from:
Improper use, lack of care, or accidents: bumps, falls, scratches, breakages not related to manufacturing defects.
Liquid damage: although the watches have limited water resistance, liquid damage is considered improper use and is excluded. This includes use in swimming pools, showers, prolonged baths, exposure to pressurized water jets, repeated submersion, as well as improper closing of the cover when inserting the SIM card.
Unauthorized handling: if the product has been repaired or modified by personnel not authorized by SaveFamily.
Normal wear and tear: aging of the device, discoloration, deformations.
Use with third-party products: such as SIM cards that are not from SaveFamily.
External causes: floods, fires, earthquakes, etc.
4. How can I request warranty service?
To initiate a warranty process, contact our customer service team by email at info@savefamilygps.com with the following information:
Order number.
Photos of the device showing the issue.
A detailed description of the problem.
After evaluating the case, SaveFamily will determine whether to repair or replace the device.
5. What warranty applies to repairs performed by SaveFamily?
If your device has been sent to the official technical service:
Repaired or replaced parts have an additional warranty of 1 year from the date of delivery of the repaired product.
This warranty applies only to the parts that were serviced and does not reset the legal warranty period of the entire product.
If the product is completely replaced with a new one, this new device will have a new legal warranty of 3 years.
6. What should I do if my device is no longer under warranty or the damage is not covered?
If the warranty has expired or the damage is not covered by it (for example, due to a bump or water damage), you can still request a repair. In this case:
Contact our team at info@savefamilygps.com.
We will provide you with a repair estimate for approval before proceeding.
The costs of repair and shipping (both ways) will be your responsibility. For these payments, we will provide you with a secure link through the Paycomet platform.
7. How do I contact technical support or customer service?
You can contact us by email at info@savefamilygps.com. Be sure to include your order number, a clear description of the problem, and, if possible, photos of the device so we can assist you more quickly and effectively.
8. What happens if the issue is related to the SIM card?
SaveFamily is not responsible for connection failures or configuration errors caused by the use of third-party SIM cards. If you are using the SaveFamily SIM card, any specific issue related to it must be handled through our support at info@savefamilygps.com, as it is part of the subscription service we offer.