We are here to help you
Find below the different ways to contact our team according to the reason for your inquiry.
General contact for customer service
For inquiries about your order, technical issues, product questions, or help with configurations:
Email: info@savefamilygps.com
Phone:
Phone service hours: Monday to Friday from 10:00 a.m. to 2:00 p.m.
Live chat: For a faster response, use the live chat available in the lower right corner of this website. We will assist you in real time.
For partners and commercial collaborators
If you are a professional interested in collaborating with SaveFamily:
- For distributors: If you are interested in distributing our products, write to: distribuidores@savefamilygps.com
- For collaborations (Bloggers/Influencers): If you have a blog, channel, or profile and want to collaborate with us, contact us at: marketing@savefamilygps.com
What information to provide for more effective help?
So that we can resolve your inquiry as quickly as possible, we appreciate you including this information when contacting us:
- For order inquiries: Order number or purchase details.
- For technical issues: Your watch model and a brief description of the problem (example: *"Iconic+2 – Not receiving WhatsApp notifications"*).
- For general questions: Specify your question as clearly as possible.
Additional support
- Help Center (FAQs): Before contacting us, we invite you to visit our Frequently Asked Questions (FAQs) section, where you will find answers to the most common questions about configuration, use, and troubleshooting.
- User manuals: You can download the complete manual for your model from the support section of our website.