Internet (Mobile Data) Setup on Your SaveFamily Watch

To use features like real-time GPS location or video calls, you need to set up mobile data correctly on your watch. The process depends on which model you have.

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Before You Start: Essential Requirements

Check these points to ensure a successful setup:

Active SIM Card
Use a nano-SIM card with mobile data activated and enough credit or an active data plan. You will need to send a setup SMS and then use the data connection. SaveFamily recommends a minimum of 500 MB of data per month for optimal performance .

Prepare Your SIM Card
It is essential to disable the SIM card's PIN code before inserting it into the watch .

Network Coverage
Make sure the watch is turned on, has a mobile network signal, and that the SIM card is correctly inserted.

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Step-by-Step Instructions for Your Model

Models Slim, Enjoy, Superior, Junior (SMS Setup)

This method uses a special text message containing the APN settings to configure the network automatically.

Step 1: Send the Setup SMS
From any mobile phone, send a text message to the watch's phone number. The content of the SMS must be the specific text string for your mobile network operator. You can find these details in the table below .

Step 2: Confirmation and Restart
After sending the SMS, the watch will automatically reply with a confirmation message. Turn the watch off and on again to apply the changes.

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Models Savewatch+, Iconic, Iconic+, Senior (Manual Setup)

On these models, you need to enter the network settings manually through the watch's menu.

Step 1: Access Network Settings
On the watch, go to Settings > Mobile Networks > APN.

Step 2: Create a New APN
Select Options > New APN. Then, fill in the fields with your operator's details, which you can find in the table below:

• Name: Enter your operator's name (e.g., "EE").
• APN: Enter the corresponding APN (e.g., "everywhere").

Step 3: Save and Activate
Save the configuration you have just created. Then, select the new APN profile and tap "Use" to activate it.

Step 4: Restart the Watch
Finally, restart the watch via Settings > Restart to apply all changes.

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APN Configuration Table for UK Operators

Below are the specific settings for the main operators in the United Kingdom, according to your watch model .

Important Notes:

• For most operators, the "Username" and "Password" fields should be left blank unless specified otherwise .
• For Slim/Enjoy models, enter the SMS String exactly as shown in a single text message. The numbers at the end (e.g., 23430#) are the operator's MCC/MNC code and are essential for correct configuration .
• If you are using an MVNO (Mobile Virtual Network Operator like Tesco, giffgaff, or Lyca), the settings are based on the physical network they use, but the APN and SMS string are often specific to the MVNO .
• Settings can sometimes vary depending on your specific plan or SIM card. It's always a good idea to double-check with your operator if you're unsure .

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Troubleshooting Connection Issues

If your watch still won't connect to the internet after following these steps, check the following:

Check Data Works on the SIM Card
Insert the SIM card into a mobile phone, disable Wi-Fi, and try to browse the internet. This will confirm that the data connection is active and working. Also, check if data roaming needs to be enabled .

Consider the SaveFamily SIM Card
Some users have experienced difficulties configuring certain operators' SIM cards. SaveFamily offers its own SIM card, which comes pre-configured, offers unlimited connectivity, and has no PIN code. This solution greatly simplifies the process and guarantees full compatibility.

Register in the App
Remember that after setting up the mobile data, you must register the watch in the SaveFamily app to use all its features.