Have Questions? We're Here to Help
Your Smartwatch in Detail
- Spotify Application Update on your SaveFamily
- The device is not connecting to the internet.
- Can the watch come into contact with chemical products?
- What precautions should I take with heat and sun?
- Can I swim or shower with the watch?
- What should I do if the battery is very low?
SaveFamily App
- I can't register the watch in the app.
- I forgot my app password, how do I recover it?
- Can I control the applications my child uses?
- Can I prevent the watch from ringing at school?
- What are "Safe Zones"?
- Can I see where my child is at all times?
All About the SIM Card
- How to change the payment method of a canceled or failed subscription
- Can I return the SIM card if I'm not satisfied?
- What do I do if I don't receive the activation email?
- Is there a minimum contract term or commitment?
- Does the SIM have roaming?
- How long does it take for the SIM to be activated after purchase?