Have Questions? We're Here to Help
Your Smartwatch in Detail
- The device is not connecting to the internet.
- Can the watch come into contact with chemical products?
- What precautions should I take with heat and sun?
- Can I swim or shower with the watch?
- What should I do if the battery is very low?
- Is there any risk when charging the watch?
The SaveFamily App
- I can't register the watch in the app.
- I forgot my app password, how do I recover it?
- Can I control the applications my child uses?
- Can I prevent the watch from ringing at school?
- What are "Safe Zones"?
- Can I see where my child is at all times?
All About the SIM Card
- My SIM is not from SaveFamily, is there an additional step?
- What requirements must the SIM card meet for it to work correctly?
- What type of SIM card does the watch need?
- Everything you need to know about the ICCID code of your SIM card
- The watch does not recognize the SIM card - Solutions
- SIM Card Activation - Configuration Guide for SaveFamily Watches