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You replaced my watch and the new one will not connect

You've replaced my watch and the new one won't connect to my app.

Replacement watches we have sent out since October 2026 work with the new "SaveFamily Connect" app. That is why the new watch does not appear in your usual app.

What you need

  • The new watch.
  • Your usual SIM card.
  • The new watch's registration code (on its box or in its settings).

Step by step

  1. Put your usual SIM card in the new watch and switch it on.
  2. In the old app, go to "Linked devices" and remove the old watch.
  3. Install the "SaveFamily Connect" app from the app store.
  4. Open the app and tap "Register". You can use your usual email address and password.
  5. Scan the new watch's registration code.
  6. If other family members could see the watch, invite them again from "Account profile" › "Linked devices" › "Share".

When you have finished

You will now see the new watch in "SaveFamily Connect". If you have no other watches in the old app, you can delete it.

Still not working?

If it still does not work after following these steps, contact us via the chat on our website or by phone, during our customer service hours. Have your order number to hand.