I have new and old watches: which app should I use?

I've got an old watch and a new one. Can I see them both in the same app?

There are now two apps. Each watch only works with one of them. If you have watches from both generations, you need both apps on your phone.

What you need

• To know when you bought each watch (or when we replaced it).

Step by step

1. Watch bought or replaced from October 2026 onwards: use "SaveFamily Connect".
2. Watch bought before then: keep using your usual app, the one with the three little birds logo.
3. If you have both kinds, keep both apps installed. Do not delete the old one, or you will no longer be able to see the old watch.
4. Open each app to see its watch. The same watch does not appear in both.
5. If you do not know which watch is which, check the date on the invoice or on the shipping email.

When you have finished

Later on, we will move the old watches over to the new app. We will let you know by email or by phone. You do not need to do anything until then.

Still not working?

If it still does not work after following these steps, contact us via the chat on our website or by phone, during our customer service hours. Have your order number to hand.