I scan the QR code on the box and nothing happens, or I get an error. Which code should I use?
There are several codes on the watch box. Only one of them connects the watch to the app. If you scan a different one, nothing will happen or you will see an error.
What you need
- The watch box.
- The watch, switched on.
- The "SaveFamily Connect" app installed and your account created.
Step by step
- Look on the box for a small label that says "registration code" or "RegCode". It usually has a QR code or a barcode.
- Do not use the large QR code in the instructions: that one only opens the manual or the app store.
- If you cannot find the label, check the watch: go to "Settings" and look for "Registration code" or "About".
- Open "SaveFamily Connect" and tap the option to add a watch.
- Point the camera at the registration code.
- If the app lets you type it in, you can also enter the code manually.
When you have finished
Once the code is the right one, you will see the watch on the app's home screen.
Tips
- If it says "device number does not exist", you may be using the old app. See the guide How to connect your new watch to the SaveFamily Connect app.
Still not working?
If it still does not work after following these steps, contact us via the chat on our website or by phone, during our customer service hours. Have your order number to hand.