The app shows an error that will not go away

If you have followed the guides and the app still shows an error, it may be a fault that we need to look into.

What you need

• A screenshot of the error.
• The watch model and your account email address.

Step by step

1. Take a screenshot of the error.
2. Check that you are using "SaveFamily Connect" and that the app is up to date in the app store.
3. Call us or write to us and send us the screenshot.
4. We will ask you for some details about the watch so that our technical team can look into it.
5. We will let you know by email once it is fixed.

When you have finished

In the meantime, the watch still works for calls.