The new watch does not appear on the map or shows the wrong location

I've just connected the watch and the location isn't showing, or it's wrong.

After you connect a new watch, the location needs some time to settle.

What you need

• Your phone with "SaveFamily Connect".
• The watch, switched on and with internet.

Step by step

1. Wait: the first time, it can take up to 3 days for the location to become accurate.
2. In the meantime, open the app, tap the watch and go to "Settings".
3. Look for "Location frequency" and choose "10 minutes".
4. If you see the "LBS" option, turn it off.
5. Wear the watch and go outside for a while: the location settles faster outdoors.

When you have finished

After that time, the map will show where the watch is and update it every 10 minutes.

Tips

• The location is less accurate inside buildings.
• If the app says the watch is "offline", the map will not update: see The app says the watch is "offline".

Still not working?

If it still does not work after following these steps, contact us via the chat on our website or by phone, during our customer service hours. Have your order number to hand.