I can't log in to SaveFamily Connect, or the code isn't coming through. What do I do?
This almost always happens because you are trying to log in with your old app account, or because the code has not arrived.
What you need
- Your phone.
- Access to your email.
Step by step
- If this is the first time you are using SaveFamily Connect, tap "Register", not "Log in". Your old app account does not work here.
- You can register with the same email address and password you were already using.
- Wait for the verification code. It can take up to 10 minutes. Check your "Spam" folder too.
- If the code does not work: log out, log back in with your email address and password, and request a new code.
- If you have forgotten your password: on the login screen, tap "Forgotten your password?" and follow the steps in the email you will receive.
- To add another watch to your account: go to "Account profile" and tap "Add a new device".
When you have finished
Once you are logged in, you will see your watches on the home screen.
Still not working?
If it still does not work after following these steps, contact us via the chat on our website or by phone, during our customer service hours. Have your order number to hand.