If you are having problems with Spotify on your SaveFamily watch, we recommend following this complete reinstallation process. It is important to do it in the order indicated and meeting the prerequisites.
Prerequisites:
- Watch synced with the mobile app
- Internet connection (mobile data or WiFi)
- Watch battery with at least 80% charge
Step 1: Uninstall the app
From the SaveFamily mobile app, with the watch synced and connected:
- Go to Settings > App Store.
- Look for Spotify in the list of installed apps.
- Select the Uninstall option.
- Wait for the watch to confirm that the app has been removed.
This process will remove the app from the watch but will not affect your personal data or settings.
Step 2: Download and install the app (not the Lite version)
From the same section of the mobile app:
- Stay in Settings > App Store.
- Look for Spotify in the catalog of available apps.
- Make sure to select the full version of Spotify, not the Lite version.
- Activate the installation to send the download instruction to the watch.
- On the watch, confirm the installation when the notification appears on the screen.
- Wait for the download and installation to complete completely (this process may take several minutes).
Step 3: Restart the watch
Once the installation is complete:
- On the watch itself, access the menu by swiping the main screen.
- Look for and select the Power Off or Restart icon (usually represented by a power symbol).
- Confirm the Restart option on the screen.
- Wait for the watch to restart completely and sync again with the network.
This step is essential for the changes to apply correctly and for the app to work stably.
Step 4: Configure the access account
With the watch now restarted:
- Locate the Spotify icon in the watch's app menu.
- Open it and accept the requested permissions.
- Enter your login details:
Email associated with your Spotify account
Password for your account
- If you have two-step verification activated, complete the additional process from your mobile.
- Once logged in, the app will sync your playlists and start working normally.
Additional tips
- Stable connection: During the entire process, make sure to maintain a good WiFi connection to avoid interruptions.
- Active account: Verify beforehand that your Spotify account is active and that you remember your login credentials.
- Patience: The download and installation may take several minutes, especially the first time.