How to change the payment method of a canceled or failed subscription

Step 1: Add a New Payment Method

First, you must register a new valid payment method in your account.

• Open the notification email informing you that your subscription could not be processed.
• Click the secure link ("Access payment") that appears in the email. This link will take you directly to your subscription page.
• Go to the Payment Method section and select the Edit option.
• The system will notify you that a secure link has been sent to your email address to update the details.
• Open the new email you have received and click the "View payment information" button.
• You will be redirected to the secure form. Enter your new card or payment method details and save the changes by clicking "Update card".

Note: This new added method will be used for future charges on your subscription.

Step 2: Remove the Previous Credit Card

Once you have added the new card, you must delete the one that is failing.

• Go to your User Profile (you can access it by opening the menu from your initial or name in the top right corner).
• Look for the payment methods section.
• Select the option to remove the previous credit card that is causing the payment error.

Step 3: Transfer Recurring Charges

When you try to remove the previous card, a pop-up window will appear.

• The system will indicate that you must replace the payment method to receive future orders and transfer pre-authorized charges.
• Select the new card you added in Step 1 from the dropdown menu.
• Confirm the action by clicking the "Remove and replace" button.

Step 4: Reactivate the Subscription

After completing the previous steps, return to your subscription page.

• Refresh or update the page in your browser.
• Verify that the new updated card now appears in the Payment Method section.
• Finally, click the "Reactivate my subscription" button to restore your service immediately.