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Updating the WhatsApp Application on Your SaveFamily

This guide explains how to update the WhatsApp application on your SaveFamily watch. To ensure a correct download, it is important to follow the steps in order and first verify a few key requirements.

✅ Prerequisites Before Starting

To ensure the success of the process, check these points first:

  • Stable WiFi Connection: The watch must be connected to a WiFi network with internet access. A secure home network is recommended.
  • Watch Battery at 80% or More: Prevents the watch from shutting down during the download.
  • SaveFamily App Open: Have the app open and synchronized with your watch on your mobile phone.
  • Active SIM Card: Make sure the SIM card is active and inserted in the watch.

📲 Step-by-Step Update Process

Step 1: Access the App Store

  1. On your phone, open the SaveFamily application.
  2. Go to your device's Settings menu.
  3. Select the "Store" (App Store) option.

Step 2: Activate and Download WhatsApp

  1. Within the Store, find and activate the option to update or install WhatsApp.
  2. Confirm the download and select "Use WiFi to download" when prompted.

🔄 Alternative Procedure If an Error Appears

If you encounter an error during the process (such as a download failure or the update not activating), follow this troubleshooting procedure:

Alternative 1: Reset the Watch and Configuration

  1. In the SaveFamily app, go to your watch's Settings and select "Reset Device".
  2. Important Note: This step will erase some watch settings (like WhatsApp settings), but will not delete core data (contacts, history, etc.). You will need to re-save the settings afterwards.
  3. After the restart, return to the app settings and re-save all the configurations you need (contact list, geolocation settings, etc.). It is not necessary to configure everything from scratch, just edit and save the information that was already there.
  4. Finally, repeat Steps 1 and 2 of the main process to try activating WhatsApp from the Store again.

Alternative 2: Manual Update via APK

If the previous method does not work, the update can be done manually, but this process is more technical and requires caution. We recommend contacting our support to receive specific instructions and the secure file compatible with your model.

📝 Quick Troubleshooting Summary

Store Download Error:

  • Verify the watch's WiFi connection is good.
  • Try deactivating and reactivating the WiFi in the watch settings.
  • Restart the watch from the option in Settings.
  • Try the download again.

WhatsApp does not appear or activate after download:

  • Follow Alternative Procedure 1 (Reset device and re-save configurations).
  • Ensure the SIM card has mobile data enabled, as WhatsApp requires an internet connection for its initial verification.
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 


 

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