From the mobile app, with the watch synced and connected to the internet (either via mobile data or WiFi), go to: Settings > Remote Programming > Restore Default Settings.
Resetting the device to factory settings can resolve certain malfunctions, such as:
- Synchronisation issues between the watch and the app
- Problems receiving notifications or calls
- Errors updating the GPS location
- Slowness or occasional system crashes
- Incorrect settings that cannot be undone manually
- Preparing the watch before transferring it to another user
Important: Restoring factory settings will erase all personal data and customised configurations from the watch. You will need to pair it with the app again as if for the first time.