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To change the administrator user of a SaveFamily watch, it is necessary to initiate a formal procedure with the support team. This is required for security and data protection reasons.
🔐 Change the Administrator of a SaveFamily Watch
Procedure
| Step / Requirement | Details |
|---|---|
| Formal Request Required | A formal request is mandatory for security reasons. |
| Necessary Information | 1. Original Order Number. 2. Photo of the device's IMEI. 3. Registration Code (Reg Code), located on the watch's box or in its menu. |
| Contact Method | Email: info@savefamilygps.com Phone: +34 942428510 |
📋 What You Need to Know for Your Request
- Why contacting support is necessary: The primary administrator has exclusive permissions linked to personal data, such as managing family users and accessing geolocation information. Therefore, to transfer this responsibility, the team needs to verify the requester's identity and the legitimate ownership of the device. This process ensures data security.
- Documentation to prepare:
- Order Number: Locate it in the confirmation email from your original purchase.
- Photo of the IMEI: The IMEI is a unique 15-digit code for your watch. To find it, check the sticker on the original box or look in the watch's settings menu (often in Settings > About the device).
- Registration Code (Reg Code): This is an alphanumeric code. It may be printed on a sticker on the product box or, in some models, be visible in the watch's own information menu.
- What happens next: Once you submit the information, the SaveFamily team will review your request. They will contact you to confirm the details and process the change. Once completed, the new administrator will be able to manage all the watch's settings from their app.
I hope this information clarifies the process. If you need help locating your order number or have questions about where to find the IMEI or registration code, you can check your original purchase information or the product documentation.