I've downloaded the app and I can't link the watch. Which one do I need to use?
SaveFamily has two apps: "SaveFamily Connect", the new one, and "SaveFamily Classic", the previous one. Each watch only works with one of the two. If you download the wrong one, the watch will not link. This does not mean the watch is faulty: you just need to download the correct app.
What you need
- The watch box or the watch itself.
How to find out which app your watch needs
There are three ways to check. One of them is enough.
1. Look at the box
The box shows which app you need to download.
2. Look at the IMEI
The IMEI is the number that identifies your watch. You will find it in two places, and it is the same number in both:
- On the box: on the back label, next to the barcode.
- On the watch: go to "Settings" › "About watch" › "IMEI".
If you do not have the box, check it on the watch, and vice versa.
Look at its first digits:
- If it starts with 86172808, or its first 10 digits are between 8668450801 and 8668450899 (both included), your watch uses SaveFamily Connect.
- With any other IMEI, including one that starts with 8668450800, your watch uses SaveFamily Classic.
3. Check in the app
The first time you open SaveFamily Connect, it asks you for the first 10 digits of the IMEI:
- If it lets you continue, your watch is compatible. Carry on and create your account.
- If you see "Your device works with the previous version", your watch uses SaveFamily Classic. The app shows you a link to download it.
If you cannot find the IMEI, tap "Where do I find the IMEI?" on that same screen. The app only does this check the first time you open it.
Download the app
Once you know which app your watch needs, download it from your phone's app store. Both apps are free.
| App | Android | iPhone |
|---|---|---|
| SaveFamily Connect | Google Play | App Store |
| SaveFamily Classic | Google Play | App Store |
If you would rather search for it in the store, type the full name: if you search for just "SaveFamily", both apps come up.
If you have several watches
Check each watch separately: they may need different apps. If they all use the same one, you can see them all from a single account. If not, you need both apps installed, with an account in each. The two apps work separately: they do not share accounts or data. For more details, see I have watches on SaveFamily Classic and on SaveFamily Connect: which app should I use?
Do I have to switch to SaveFamily Connect?
No. If your watch uses SaveFamily Classic, it keeps working as normal, with all its features. You do not need to do anything.
We are preparing the move from SaveFamily Classic to SaveFamily Connect for the coming months. If you are interested, write to us at info@savefamilygps.com: we will add you to the list and keep you informed.
Still not working?
If it still does not work after following these steps, contact us via the chat on our website or by phone, during our customer service hours. Have your order number to hand.