How to reset the watch to factory settings

I want to reset the watch so it's like new.

Resetting the watch erases everything stored on it and leaves it as it was on the first day. Only do this if we ask you to or if you are going to give the watch to someone else.

What you need

• The watch, switched on and with internet.
• Your phone with "SaveFamily Connect".

Step by step

1. Bear in mind that the watch's phonebook, photos and settings will be deleted.
2. Open the app and tap the watch.
3. Go to "Settings" and look for "Reset" or "Factory settings".
4. Confirm. The watch will restart on its own.
5. When it comes back on, switch it off, take out the SIM card, put it back in and switch the watch on.
6. Connect the watch to the app again.

When you have finished

The watch is now as good as new and ready to be set up again.

Tips

• If the watch is connected to someone else's account, call us: we will need the invoice to reset it from our end.

Still not working?

If it still does not work after following these steps, contact us via the chat on our website or by phone, during our customer service hours. Have your order number to hand.