I'm signing up to SaveFamily Connect and the code isn't arriving in my email.
When you create your account, the app sends a code to your email. If it does not arrive, it is almost always for one of these reasons.
What you need
- Your phone.
- Access to your email.
Step by step
- Wait up to 10 minutes. Sometimes the email takes a while.
- Check the "Spam" or "Junk" folder in your email.
- Check that you typed your email address correctly in the app, letter by letter. A small mistake, such as "gmial" instead of "gmail", means the code will not arrive.
- If your email address was spelt wrong, start again: tap "Register" and enter the correct email address.
- If the code you enter gives an error, close the app completely, open it again and request a new code.
When you have finished
Once you enter the correct code, you will be logged in to the app.
Tips
- Always use the most recent code. Earlier codes stop working.
Still not working?
If it still does not work after following these steps, contact us via the chat on our website or by phone, during our customer service hours. Have your order number to hand.